Refund & Return Policy

Damaged or Incorrect Items

Please inspect your order as soon as you receive it and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will review the issue and work with you to find an appropriate solution.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including perishable goods such as food, flowers, or plants; custom-made products such as special orders or personalized items; and personal care products such as beauty products.

We also do not accept returns of hazardous materials, flammable liquids, or gases.

If you have any questions or concerns about a specific item, please contact us.

Unfortunately, we cannot accept returns of sale items or gift cards.

Exchanges

The fastest way to ensure you receive what you want is to return the item you currently have. Once your return has been approved, you can place a separate order for the new item.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if your order is shipped to a destination within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing a justification.

As with the conditions above, the item must be in the same condition in which you received it, unused, with its tags, and in its original packaging. You will also need to provide the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return and let you know whether your refund has been approved.

If approved, your refund will be automatically issued to your original payment method within 10 business days. Please remember that your bank or credit card issuer may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at deepsleep062010@gmail.com.

Return Conditions

To be eligible for a return, the item must be in the same condition in which you received it, unused, with its tags, and in its original packaging. You will also need the receipt or proof of purchase.

How to Start a Return

To initiate a return, please contact us at:

Email: deepsleep062010@gmail.com

Returns must be sent to the following address:

26 de Marzo 3461/102
CP 11300
Montevideo, Uruguay

If your return is approved, we will provide you with a return shipping label and instructions on how and where to send your package.

Please do not send items back without first requesting a return. Unauthorized returns will not be accepted.

If you have any questions regarding returns, please contact us at:

Email: deepsleep062010@gmail.com