Refund policy

Refund Policy – 60-Night Risk-Free Trial
We want you to love your DeepSleep pillow. That's why every pillow order includes a 60-night risk-free trial.

60-Night Trial
Sleep on your pillow for up to 60 nights from the delivery date. If it's not right for you, contact us and we'll refund 100% of the pillow purchase price. No need to send it back. You can keep it, donate it, or give it to someone who needs it.

Sleep Masks
The 3D Sleep Mask included free with your pillow order is a gift and is not refundable separately.
For hygiene reasons, sleep masks are not part of the 60-night trial. If your mask arrives damaged or defective, we'll replace it or refund it as described below.

Damaged, Defective, or Wrong Items
If your order arrives damaged, defective, or you received the wrong item, contact us within 7 days of delivery with your order number and a photo. We will send you a free replacement or issue a full refund.

Lost Packages
If your package hasn't arrived within 20 business days of your order, contact us and we will send a free replacement or issue a full refund.

How to Request a Refund
1. Email us at deepsleep062010@gmail.com with your order number.
2. Tell us briefly why the pillow didn't work for you.
3. We'll confirm your refund within 2 business days.

Refund Timing
Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take a few additional days to post it.

Conditions
The 60-night trial applies to one order per customer. Orders showing signs of misuse or fraud may not be eligible.

Questions?
Email us at deepsleep062010@gmail.com and we'll be happy to help.